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Service Desk
Certification
What is Service Desk Certification?
Global Best Practice Standard
Service Desk Assessment
Pre-Certification Workshop
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What is Service Desk Certification?
Global Best Practice Standard
Service Desk Assessment
Pre-Certification Workshop
On-line performance assessment
Become An SDC Partner
Service Desk Essential Handbook
Certification Success Stories
Certified IT Services & Organizations
Training &
Development
Find a course…
Service Desk Manager
Senior Analyst to Team Leader
Service Desk Analyst
ITIL4®
In-House Training
SDI’s Virtual Classroom
Self-taught eLearning – SDA
Download Service Desk Professional Standards
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Find a course…
Service Desk Manager
Senior Analyst to Team Leader
Service Desk Analyst
ITIL4®
In-House Training
SDI’s Virtual Classroom
Self-taught eLearning – SDA
Download Service Desk Professional Standards
Explore Our Training & Development Calendar
Service Desk Professional Standards
Developing A Top Performing Team
Service
Improvement
Service Improvement Support
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How healthy is your service?
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Service Improvement Support
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The SDR Jobs Board
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More SDI Events
Now Open! SDI Awards 2024/25
Tickets on sale now! SDI Conference 2025
Watch On-Demand Webinars
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Exhibit at an SDI Event
Tools &
Technology
NEW Remote Support Tools Guide
Tools & Technology Hub
UK ITSM Tools & Tech Market Review – Report
Advertise Your Tool
Specialist ITSM Media
Digital Content Partnership for Tool Vendors
What Freshworks think of working with SDI
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NEW Remote Support Tools Guide
Tools & Technology Hub
UK ITSM Tools & Tech Market Review – Report
Advertise Your Tool
Specialist ITSM Media
Digital Content Partnership for Tool Vendors
What Freshworks think of working with SDI
Join Our Next ITSM Tools Demo Day
Get Help With Selecting a New Tool For Your Service
Opportunities For Tool Vendors - Reach More ITSM Buyers
Service Desk
Insight
Search Resource Library
Access The Service Desk Standards
Benchmark Your Service Desk
Find Your Perfect Job
Watch the SDI Coffee Break Series
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Search Resource Library
Access The Service Desk Standards
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Find Your Perfect Job
Watch the SDI Coffee Break Series
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Insight Webinars
SDI on BrightTALK
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Training & Development
Events & Networking
SDI Membership
Service Desk Certification
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Service Improvement
Service Desk Resourcing
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Training & Development
Events & Networking
SDI Membership
Service Desk Certification
Blog
Service Improvement
Service Desk Resourcing
Get in touch
Events & Networking
A fantastic opportunity to engage, discuss and share ideas from experts covering topics currently taking your interest.
AI-powered service experiences with Jira Service Management
16 May 2024
Online
Join us live at 11:00am BST on May 16th as we get up to speed on Jira Service Management’s newest AI-powered features....
Learn More
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Contactless IT Service Tools Day
5 June 2024
Online
Register for this virtual ITSM tools day on 5 June 2024 to explore the latest self-sufficient end user solutions available for your service desk....
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In Person Event! Navigating the Future Of Service Desk Leadership
10 July 2024
Leonardo Royal Hotel Birmingham
Join us in Birmingham for a dynamic leadership event tailored to service desk managers navigating the agile and remote work era....
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Explore The Latest DEX Tools
1 August 2024
Online
Register for our popular virtual ITSM tools day on 1 August 2024 to explore the digital employee experience solutions available for your service desk...
Learn More
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Spark25 – The SDI Conference
27 March 2025
Hilton Metropole, NEC, Birmingham
You're invited to save up to 60% off your Spark25 pass, only until 31 May 2024. Find out how by clicking here...
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